Jira Service Management

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We support ClassLink, Clever, Microsoft, and OKTA as your CLI Engage login method (note: CLI Engage only uses Clever for Login Credentials and DOES NOT SUPPORT rostering at this time)","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[],"key":""},{"id":"310","name":"General Information","descriptionHtml":"","callToAction":"General Information","introHtml":"Request general assistance or information","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"373","name":"I am a District User","descriptionHtml":"","callToAction":"I am a District User","introHtml":"We designed this request for our district users who are responsible for managing the CLI Engage data, and state reporting requirements. We also have specialized Office Hours for these users should live support be needed. <a href=\"https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDI3OGNmNmUtNzIxNi00MTljLThhNjgtNjg3ZDJhMjdkMmM5%40thread.v2/0?context=%7b%22Tid%22%3a%227b326d24-41ad-4f57-bc60-89e4a6ac721b%22%2c%22Oid%22%3a%22635faddf-0a83-4181-b979-5286e45e4a52%22%7d\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">District User <ins>Morning</ins> Office Hours (Monday & Tuesday from 9:30 am-11:00 am)</a> & <a href=\"https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDczZDljY2QtYzNlNC00OWEzLTlmYTUtYTA1NWFlNjkxYjVh%40thread.v2/0?context=%7b%22Tid%22%3a%227b326d24-41ad-4f57-bc60-89e4a6ac721b%22%2c%22Oid%22%3a%22635faddf-0a83-4181-b979-5286e45e4a52%22%7d\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">District User <ins>Afternoon</ins> Office Hours (Mondays & Tuesdays from 1:30 pm- 3:30 pm)</a>","icon":10562,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"320","name":"I Need Help with the 2021 Data Conference","descriptionHtml":"","callToAction":"I Need Help with the 2021 Data Conference","introHtml":"","icon":10581,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[],"key":""},{"id":"149","name":"I Need Help with the Infant-Toddler Specialist Network (ITSN)","descriptionHtml":"","callToAction":"I Need Help with the Infant-Toddler Specialist Network (ITSN)","introHtml":"Request assistance or information regarding the Texas Infant-Toddler Specialist Network (ITSN)","icon":10578,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""},{"id":"274","name":"I Need Help with Uploading Students, Teachers, and/or Classes","descriptionHtml":"","callToAction":"I Need Help with Uploading Students, Teachers, and/or Classes","introHtml":"Request assistance with uploading students, classes, and/or teachers into CLI Engage","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[],"key":""},{"id":"318","name":"I Need to Add a School to my School District","descriptionHtml":"","callToAction":"I Need to Add a School to my School District","introHtml":"Active during BOY Only - Request that a new school be added to your school district","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[],"key":""},{"id":"197","name":"I Want to Apply to the ITSN Certification Program","descriptionHtml":"","callToAction":"I Want to Apply to the ITSN Certification Program","introHtml":"ITSN Members that are part of the ITSN Certification Program gain access to the Infant-Toddler Specialist Network Toolkit","icon":10578,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""},{"id":"319","name":"I Want to Join the Infant-Toddler Specialist Network (ITSN)","descriptionHtml":"","callToAction":"I Want to Join the Infant-Toddler Specialist Network (ITSN)","introHtml":"Specialists can join the Texas ITSN to gain access to Infant and Toddler Resources. 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