Jira Service Management

{"xsrfToken":"71b4c70f-4d4b-4e65-8554-9db506006916_a39312807fd7333b9acedc2e633b4a0a00e9dd0d_lout","branding":{"id":"1","key":"cehd","name":"Childrens' Learning Institute Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e6f91e76-f82c-423a-a5af-32c79eea18bf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2VmMDhkOC1iYzk1LTRhMDQtOTQ3ZS0wY2FhN2JjMTQ0NTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU2ZjkxZTc2LWY4MmMtNDIzYS1hNWFmLTMyYzc5ZWVhMThiZiI6WyJyZWFkIl19LCJleHAiOjE2MzU0NDYyMDMsIm5iZiI6MTYzNTQ0NTU0M30.0r9o6faAkYHHHqGZHjJmaZnVAlMY-ZjvrXlKA4VtZL0&client=dcef08d8-bc95-4a04-947e-0caa7bc14455&mode=fit","logoId":"e6f91e76-f82c-423a-a5af-32c79eea18bf","isLogoAvailable":true,"helpCenterTitle":"Need Help...Submit A Ticket Below","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"CLI Engage Operational Status","userInitialAnnouncementMessageWiki":"Normal Operations","translations":{"en-US":{"helpCenterTitle":"Need Help...Submit A Ticket Below","sharedPortalName":"Help Center","announcementHeader":"CLI Engage Operational Status","announcementMessage":"Normal Operations","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6a57a2","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8c1be978-0a0b-4013-8600-110f7d36768d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2VmMDhkOC1iYzk1LTRhMDQtOTQ3ZS0wY2FhN2JjMTQ0NTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjMWJlOTc4LTBhMGItNDAxMy04NjAwLTExMGY3ZDM2NzY4ZCI6WyJyZWFkIl19LCJleHAiOjE2MzU0NDYyMDMsIm5iZiI6MTYzNTQ0NTU0M30.VS0HfeySsS4qHF_ShDO4rRY9PYrFjtD115S2MllUw9E&client=dcef08d8-bc95-4a04-947e-0caa7bc14455&height=300&mode=fit","bannerMediaApiFileId":"8c1be978-0a0b-4013-8600-110f7d36768d","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"cehd","projectId":10000,"serviceDeskId":1,"name":"Childrens' Learning Institute Help Desk","description":"Welcome! Our support team is here to assist you. \nNeed to reset your Engage password, <a href=\"https://cliengage.org/home/LOGINHELP\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICK HERE</a>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"320","name":"I Need Help with the 2021 Data Conference","descriptionHtml":"","callToAction":"I Need Help with the 2021 Data Conference","introHtml":"","icon":10581,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10581","groups":[],"key":""},{"id":"319","name":"I Want to Join the Infant-Toddler Specialist Network (ITSN)","descriptionHtml":"","callToAction":"I Want to Join the Infant-Toddler Specialist Network (ITSN)","introHtml":"Teachers, Directors, or Specialists can join the Texas ITSN to gain access to Infant and Toddler Resources","icon":10578,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10578","groups":[68,65,1],"key":""},{"id":"318","name":"I Need to Add a School to my School District","descriptionHtml":"","callToAction":"I Need to Add a School to my School District","introHtml":"Active during BOY Only - Request that a new school be added to your school district","icon":10584,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10584","groups":[],"key":""},{"id":"316","name":"Self-Service Password Reset Tools","descriptionHtml":"","callToAction":"Self-Service Password Reset Tools","introHtml":"CLI Engage has the ability to resolve some login issues without having to wait for further support.","icon":10564,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10564","groups":[84,1,91],"key":""},{"id":"307","name":"I Need Help with Collaborative Tools, the Classroom Observation Tool, or the Classroom Environment Checklist","descriptionHtml":"","callToAction":"I Need Help with Collaborative Tools, the Classroom Observation Tool, or the Classroom Environment Checklist","introHtml":"Request assistance with the CLI Engage quality improvement tools, including Collaborative Tools, CIRCLE Classroom Observation Tools, or CIRCLE Classroom Environment Checklists","icon":10582,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10582","groups":[1,90],"key":""},{"id":"315","name":"My District Wants to Use Four-Wave (4-wave) CPM for Pre-K","descriptionHtml":"","callToAction":"My District Wants to Use Four-Wave (4-wave) CPM for Pre-K","introHtml":"Request information and assistance to set-up four waves of assessment administration on CLI Engage for your pre-K classes using CIRCLE Progress Monitoring (Pre-K)","icon":10581,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10581","groups":[1,85],"key":""},{"id":"314","name":"My District Wants to Use Automated Rostering to Upload my Students, Teachers and/or Classes","descriptionHtml":"","callToAction":"My District Wants to Use Automated Rostering to Upload my Students, Teachers and/or Classes","introHtml":"Request information to establish automated rostering to upload your students, teachers, and/or classes into CLI Engage","icon":10584,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10584","groups":[68,84,85,86,1],"key":""},{"id":"173","name":"I Need Help with an Online Course","descriptionHtml":"","callToAction":"I Need Help with an Online Course","introHtml":"Request assistance with online courses","icon":10583,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10583","groups":[1,67],"key":""},{"id":"302","name":"I am a TSR Comprehensive Participant Needing Help","descriptionHtml":"","callToAction":"I am a TSR Comprehensive Participant Needing Help","introHtml":"Request assistance with CLI Engage as a current TSR Comprehensive participant","icon":10577,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10577","groups":[1,90,87,86,85,64],"key":""},{"id":"313","name":"Multiple Users Are Unable to Log Into Engage","descriptionHtml":"","callToAction":"Multiple Users Are Unable to Log Into Engage","introHtml":"Request assistance with setting up accounts or resolving login issues for multiple users","icon":10564,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10564","groups":[1,84],"key":""},{"id":"312","name":"I am Unable to Log Into Engage","descriptionHtml":"","callToAction":"I am Unable to Log Into Engage","introHtml":"Request assistance logging into CLI Engage","icon":10564,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10564","groups":[1,84],"key":""},{"id":"311","name":"I am a Solutions Group Customer","descriptionHtml":"","callToAction":"I am a Solutions Group Customer","introHtml":"Request assistance with CLI Engage as a CLI Solutions Group customer","icon":10564,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10564","groups":[1,66,85,84,88,68],"key":""},{"id":"310","name":"I Need Information","descriptionHtml":"","callToAction":"I Need Information","introHtml":"Request general assistance or information","icon":10564,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10564","groups":[68,1,89,88,67],"key":""},{"id":"309","name":"I Work for an ESC","descriptionHtml":"","callToAction":"I Work for an ESC","introHtml":"Education Service Center staff, request assistance or customized support","icon":10564,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10564","groups":[1,83,86,87],"key":""},{"id":"308","name":"I Need Help with Part of the Activity Collection","descriptionHtml":"","callToAction":"I Need Help with Part of the Activity Collection","introHtml":"Request assistance with the CIRCLE Activity Collections and the CIRCLE Pre-K Curriculum","icon":10585,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10585","groups":[1,66],"key":""},{"id":"306","name":"I Need an HB4-TSR Completion Certificate","descriptionHtml":"","callToAction":"I Need an HB4-TSR Completion Certificate","introHtml":"Request a TSR completion certificate, as part of the High Quality Prekindergarten Program requirements (HB4/Rider 78)","icon":10577,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10577","groups":[1,67,64],"key":""},{"id":"304","name":"I am a Former TSR Comprehensive Participant Requesting Access to TSR Online","descriptionHtml":"","callToAction":"I am a Former TSR Comprehensive Participant Requesting Access to TSR Online","introHtml":"Request access to TSR Online as a former participant of the TSR Comprehensive program (teacher or school/site)","icon":10577,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10577","groups":[1,64,68],"key":""},{"id":"303","name":"My District Wants to Use Clever for Our CLI Engage Credentials","descriptionHtml":"","callToAction":"My District Wants to Use Clever for Our CLI Engage Credentials","introHtml":"Request information to set-up Clever as your CLI Engage login method (note: CLI Engage only uses Clever for Login Credentials and DOES NOT SUPPORT rostering at this time)","icon":10584,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10584","groups":[1,84],"key":""},{"id":"301","name":"TRS Interest Form","descriptionHtml":"","callToAction":"TRS Interest Form","introHtml":"Completion of the Texas Rising Star Interest Form is the first step in the application process for those Programs that are interested in becoming Texas Rising Star certified. This form is to be completed and submitted by the Director of the Early Learning Program. Once this form is submitted, the board area will be notified of the Program's Interest and a staff person will follow-up.","icon":10575,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10575","groups":[1,69,63,68],"key":""},{"id":"275","name":"I Need to Retrieve Results from a Prior School Year","descriptionHtml":"","callToAction":"I Need to Retrieve Results from a Prior School Year","introHtml":"Request assessment results from a prior school year","icon":10584,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10584","groups":[1,83],"key":""},{"id":"274","name":"I Need Help with Uploading Students, Teachers, and/or Classes","descriptionHtml":"","callToAction":"I Need Help with Uploading Students, Teachers, and/or Classes","introHtml":"Request assistance with uploading students, classes, and/or teachers into CLI Engage","icon":10584,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10584","groups":[1,86],"key":""},{"id":"273","name":"I Need Help with Missing or Duplicated Teachers, Students, and/or Classes","descriptionHtml":"","callToAction":"I Need Help with Missing or Duplicated Teachers, Students, and/or Classes","introHtml":"Request assistance with user accounts and rosters, including missing and/or duplicate teachers, students, and classes","icon":10584,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10584","groups":[1,86],"key":""},{"id":"272","name":"I Need to Invalidate a Student's Assessment Results","descriptionHtml":"","callToAction":"I Need to Invalidate a Student's Assessment Results","introHtml":"Request for a student's assessment results to be invalidated/removed. Please note, this is for student assessments, not for an online course issue.","icon":10581,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10581","groups":[1,85],"key":""},{"id":"271","name":"I Need Help with Reports","descriptionHtml":"","callToAction":"I Need Help with Reports","introHtml":"Request assistance with CLI Engage reports for my community, school, or classroom","icon":10584,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10584","groups":[1,83],"key":""},{"id":"270","name":"I Need Help with an Assessment","descriptionHtml":"","callToAction":"I Need Help with an Assessment","introHtml":"Request assistance with an assessment tool on CLI Engage, including CIRCLE Progress Monitoring, TX-KEA, TRPI, and Tejas Lee","icon":10581,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10581","groups":[1,85],"key":""},{"id":"128","name":"I Need Help with TECPDS, the Workforce Registry, or the Trainer Registry","descriptionHtml":"","callToAction":"I Need Help with TECPDS, the Workforce Registry, or the Trainer Registry","introHtml":"Request assistance or information regarding TECPDS, Texas Workforce Registry, or Texas Trainer Registry","icon":10576,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10576","groups":[1,69],"key":""},{"id":"197","name":"I Want to Apply to the Certified ITSN Member Program","descriptionHtml":"","callToAction":"I Want to Apply to the Certified ITSN Member Program","introHtml":"Certified ITSN Members gain access to the Infant-Toddler Specialist Network Toolkit","icon":10578,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10578","groups":[68,1,65],"key":""},{"id":"149","name":"I Need Help with the Infant-Toddler Specialist Network (ITSN)","descriptionHtml":"","callToAction":"I Need Help with the Infant-Toddler Specialist Network (ITSN)","introHtml":"Request assistance or information regarding the Texas Infant-Toddler Specialist Network (ITSN)","icon":10578,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10578","groups":[1,65],"key":""},{"id":"192","name":"I Want to Apply for the CLI Micro-Credential Program","descriptionHtml":"","callToAction":"I Want to Apply for the CLI Micro-Credential Program","introHtml":"Apply for the CLI Micro-Credential Program for Coaches and/or Trainers","icon":10583,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10583","groups":[1,68,67],"key":""},{"id":"171","name":"I Want to Become an Online Course Facilitator","descriptionHtml":"","callToAction":"I Want to Become an Online Course Facilitator","introHtml":"Request access to become an online course facilitator or apply to facilitate PD courses for a set of enrolled learners","icon":10583,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10583","groups":[68,1,67],"key":""},{"id":"174","name":"I Need Help with Texas Rising Star (TRS)","descriptionHtml":"","callToAction":"I Need Help with Texas Rising Star (TRS)","introHtml":"Request assistance with Texas Rising Star","icon":10575,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10575","groups":[1,63],"key":""},{"id":"172","name":"I Need Help with a Certificate from an Online Course","descriptionHtml":"","callToAction":"I Need Help with a Certificate from an Online Course","introHtml":"Request assistance with obtaining an online certificate for completed online coursework","icon":10583,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10583","groups":[1,67],"key":""},{"id":"152","name":"I Need Help with a Collaboration Partnership","descriptionHtml":"","callToAction":"I Need Help with a Collaboration Partnership","introHtml":"Request assistance with initiating a collaboration partnership, confirming collaboration partnerships, confirming collaboration configuration, or request assistance with collaboration problems","icon":10564,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10564","groups":[1,83,87,86],"key":""},{"id":"46","name":"I Want to Join the Waitlist to Apply to Participate in TSR Comprehensive","descriptionHtml":"","callToAction":"I Want to Join the Waitlist to Apply to Participate in TSR Comprehensive","introHtml":"Join the TSR Comprehensive waiting list. If space opens in your community, a TSR representative may be in contact.","icon":10577,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10577","groups":[68,1,64],"key":""},{"id":"36","name":"I Want to Request a TSR Online New Account (CLI Engage)","descriptionHtml":"","callToAction":"I Want to Request a TSR Online New Account (CLI Engage)","introHtml":"Need access? Request Access for TSR Online","icon":10564,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10564","groups":[1,68],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""}],"reqGroups":[{"id":91,"name":"Self Service Password Tool"},{"id":68,"name":"I need to request an account"},{"id":84,"name":"I need help logging into Engage"},{"id":85,"name":"I need help with an Assessment"},{"id":86,"name":"I need help with my Teachers, Students, or Classes"},{"id":83,"name":"I need help with Reports"},{"id":87,"name":"I need help with a Collaborative Partnership"},{"id":67,"name":"I need help with Online Courses, Certificates, or Micro-credentialing"},{"id":64,"name":"I need help with Texas School Ready (TSR Comprehensive)"},{"id":63,"name":"I need help with Texas Rising Star (TRS)"},{"id":69,"name":"I need help with the Texas Workforce Registry / Trainer Registry (TECPDS)"},{"id":65,"name":"I need help with the Infant-Toddler Specialist Network (ITSN)"},{"id":66,"name":"I need help with the Activity Collection"},{"id":90,"name":"I need help with Collaborative Tools, the Classroom Observation Tool, or the Classroom Environment Checklist"},{"id":88,"name":"I am a Solutions Group Customer"},{"id":89,"name":"I Have Questions"},{"id":1,"name":"Everything"}],"orderMapping":{"88":[311,310],"64":[302,46,304,306],"87":[152,302,309],"85":[270,272,302,311,315,314],"67":[173,172,171,192,306,310],"90":[307,302],"66":[308,311],"83":[271,152,275,309],"69":[128,301],"63":[174,301],"51":[149,174,128],"89":[310],"43":[197,171,46,36],"44":[171],"65":[319,197,149],"68":[319,36,197,171,192,46,304,311,310,314,301],"91":[316],"84":[312,313,303,311,316,314],"86":[274,273,302,152,309,314],"1":[319,304,311,302,312,306,270,152,173,172,307,273,308,271,128,174,149,274,310,272,275,192,197,171,46,36,309,313,303,314,315,316,301]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CEHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":128,"projectId":10000,"form":{"name":"I Need Help with TECPDS, the Workforce Registry, or the Trainer Registry","descriptionHtml":"","callToAction":"I Need Help with TECPDS, the Workforce Registry, or the Trainer Registry","intro":"Request assistance or information regarding TECPDS, Texas Workforce Registry, or Texas Trainer Registry","instructions":"","icon":10576,"iconUrl":"https://cliengage.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10576","key":""},"fields":[{"fieldType":"select","fieldId":"customfield_10464","fieldConfigId":"10585","label":"Form","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"16479","label":"Access - Engage","selected":false,"children":[]},{"value":"16480","label":"Access - Facilitator","selected":false,"children":[]},{"value":"16481","label":"Access - Former TSR Comp","selected":false,"children":[]},{"value":"16482","label":"Access - ITSN","selected":false,"children":[]},{"value":"18428","label":"Access - ITSN - Network","selected":false,"children":[]},{"value":"16483","label":"Access - MC","selected":false,"children":[]},{"value":"18125","label":"Access - SS","selected":false,"children":[]},{"value":"16477","label":"Access - TRS","selected":false,"children":[]},{"value":"16484","label":"Access - Waitlist","selected":false,"children":[]},{"value":"16485","label":"Help - 4-wave","selected":false,"children":[]},{"value":"16486","label":"Help - Activity Collection","selected":false,"children":[]},{"value":"18092","label":"Help - Adding a School","selected":false,"children":[]},{"value":"16487","label":"Help - Archive","selected":false,"children":[]},{"value":"16488","label":"Help - Assessment","selected":false,"children":[]},{"value":"16489","label":"Help - Automation","selected":false,"children":[]},{"value":"16490","label":"Help - Certificate","selected":false,"children":[]},{"value":"16491","label":"Help - Clever","selected":false,"children":[]},{"value":"16492","label":"Help - Collaboration","selected":false,"children":[]},{"value":"16493","label":"Help - CT/COT/CEC/ACOT","selected":false,"children":[]},{"value":"18438","label":"Help - Data Conference","selected":false,"children":[]},{"value":"16494","label":"Help - ESC","selected":false,"children":[]},{"value":"16495","label":"Help - HB4-TSR","selected":false,"children":[]},{"value":"16496","label":"Help - Invalidate","selected":false,"children":[]},{"value":"16478","label":"Help - ITSN","selected":false,"children":[]},{"value":"16497","label":"Help - LMS","selected":false,"children":[]},{"value":"16498","label":"Help - Missing/Duplicate","selected":false,"children":[]},{"value":"16499","label":"Help - Reports","selected":false,"children":[]},{"value":"16500","label":"Help - Rostering","selected":false,"children":[]},{"value":"16501","label":"Help - SC","selected":false,"children":[]},{"value":"16502","label":"Help - TECPDS","selected":false,"children":[]},{"value":"16503","label":"Help - TRS","selected":false,"children":[]},{"value":"16504","label":"Help - TSR (2021-2023)","selected":false,"children":[]},{"value":"16505","label":"Information","selected":false,"children":[]},{"value":"16506","label":"Login - Multiple Users","selected":false,"children":[]},{"value":"16507","label":"Login - Single User","selected":false,"children":[]},{"value":"16508","label":"Office Hours","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10465","fieldConfigId":"10586","label":"User Type","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"16550","label":"Center Director","selected":false,"children":[]},{"value":"16551","label":"CLI Employee","selected":false,"children":[]},{"value":"16545","label":"Coach","selected":false,"children":[]},{"value":"16546","label":"Coordinator","selected":false,"children":[]},{"value":"18032","label":"District User","selected":false,"children":[]},{"value":"16512","label":"District User - Technical","selected":false,"children":[]},{"value":"18031","label":"Engage User","selected":false,"children":[]},{"value":"16535","label":"ESC","selected":false,"children":[]},{"value":"16549","label":"Head Start Grantee","selected":false,"children":[]},{"value":"18260","label":"ISD Specialist","selected":false,"children":[]},{"value":"18030","label":"ITSN Participant","selected":false,"children":[]},{"value":"16548","label":"Lead Agent","selected":false,"children":[]},{"value":"18157","label":"LWDB Member","selected":false,"children":[]},{"value":"18029","label":"MC Participant","selected":false,"children":[]},{"value":"16510","label":"Not Captured","selected":false,"children":[]},{"value":"16552","label":"Other","selected":false,"children":[]},{"value":"16511","label":"Parent or Public","selected":false,"children":[]},{"value":"18259","label":"Principal","selected":false,"children":[]},{"value":"16517","label":"Prior TSR Participant","selected":false,"children":[]},{"value":"16547","label":"Program Manager","selected":false,"children":[]},{"value":"16521","label":"Solutions Group","selected":false,"children":[]},{"value":"16518","label":"Teacher or Practitioner","selected":false,"children":[]},{"value":"18028","label":"TECPDS User","selected":false,"children":[]},{"value":"18026","label":"Trainer","selected":false,"children":[]},{"value":"18155","label":"TRS Assessor","selected":false,"children":[]},{"value":"18156","label":"TRS Mentor","selected":false,"children":[]},{"value":"18038","label":"TRS User","selected":false,"children":[]},{"value":"18027","label":"TSR Participant","selected":false,"children":[]},{"value":"18158","label":"TWC Employee","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"radio","fieldId":"customfield_10304","fieldConfigId":"10424","label":"AutoResponse","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"12638","label":"Yes","selected":false,"children":[]},{"value":"12639","label":"No","selected":false,"children":[]},{"value":"16368","label":"Reassigned","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false},{"fieldType":"select","fieldId":"customfield_10433","fieldConfigId":"10554","label":"CSA Service","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"16222","label":"Access","selected":false,"children":[]},{"value":"16223","label":"Assistance","selected":false,"children":[]},{"value":"16236","label":"Information","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiselect","fieldId":"components","fieldConfigId":"","label":"Components","description":"What type of issue are you having?","descriptionHtml":"What type of issue are you having?","required":true,"displayed":false,"values":[{"value":"10395","label":"Access","selected":false,"children":[]},{"value":"10401","label":"Activities and Materials","selected":false,"children":[]},{"value":"10397","label":"Application","selected":false,"children":[]},{"value":"10394","label":"Assessment","selected":false,"children":[]},{"value":"10052","label":"Functional Escalation","selected":false,"children":[]},{"value":"10414","label":"High Touch","selected":false,"children":[]},{"value":"10413","label":"incident","selected":false,"children":[]},{"value":"10400","label":"Information","selected":false,"children":[]},{"value":"10404","label":"Office Hours","selected":false,"children":[]},{"value":"10398","label":"Online Learning and Professional Development","selected":false,"children":[]},{"value":"10392","label":"Pilot (Placeholder)","selected":false,"children":[]},{"value":"10402","label":"Quality Improvement and Innovation","selected":false,"children":[]},{"value":"10393","label":"Reporting","selected":false,"children":[]},{"value":"10396","label":"Rostering","selected":false,"children":[]},{"value":"10403","label":"Website","selected":false,"children":[]},{"value":"10004","label":"Z Community Collaboration","selected":false,"children":[]},{"value":"10399","label":"Z Project and Program Support (Indicate by Program)","selected":false,"children":[]}]},{"fieldType":"select","fieldId":"customfield_10458","fieldConfigId":"10579","label":"Sub-Component","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"18019","label":"-","selected":false,"children":[]},{"value":"16582","label":"Application","selected":false,"children":[]},{"value":"18360","label":"Approve","selected":false,"children":[]},{"value":"16534","label":"Assessments","selected":false,"children":[]},{"value":"16381","label":"Automated","selected":false,"children":[]},{"value":"16393","label":"Certificate","selected":false,"children":[]},{"value":"16382","label":"Change","selected":false,"children":[]},{"value":"16395","label":"Circle Activity Collection","selected":false,"children":[]},{"value":"16394","label":"Circle Pre-K Curriculum","selected":false,"children":[]},{"value":"16383","label":"Collaboration","selected":false,"children":[]},{"value":"16553","label":"Collaborative Tools","selected":false,"children":[]},{"value":"16392","label":"Coursework","selected":false,"children":[]},{"value":"16388","label":"Data Analysis","selected":false,"children":[]},{"value":"16384","label":"Delete","selected":false,"children":[]},{"value":"16396","label":"Digital Resource Collection for Texas Rising Star (TRS)","selected":false,"children":[]},{"value":"16399","label":"Duplicated","selected":false,"children":[]},{"value":"16528","label":"Dyslexia Screener","selected":false,"children":[]},{"value":"16401","label":"Error","selected":false,"children":[]},{"value":"16530","label":"HB3","selected":false,"children":[]},{"value":"16390","label":"Invalidate Score","selected":false,"children":[]},{"value":"16529","label":"Literacy Screener","selected":false,"children":[]},{"value":"16398","label":"Missing","selected":false,"children":[]},{"value":"16400","label":"Missing and Duplicated","selected":false,"children":[]},{"value":"16397","label":"My Activities","selected":false,"children":[]},{"value":"16385","label":"New","selected":false,"children":[]},{"value":"16531","label":"Parent and Public Accounts","selected":false,"children":[]},{"value":"16387","label":"Performance","selected":false,"children":[]},{"value":"16554","label":"Prior Participant","selected":false,"children":[]},{"value":"18362","label":"Remote Administration","selected":false,"children":[]},{"value":"18365","label":"Required Measures","selected":false,"children":[]},{"value":"18387","label":"Self-Service","selected":false,"children":[]},{"value":"16527","label":"Solutions Group","selected":false,"children":[]},{"value":"18380","label":"State Requirements","selected":false,"children":[]},{"value":"18364","label":"Testing Window","selected":false,"children":[]},{"value":"16386","label":"Unable to Login","selected":false,"children":[]},{"value":"16389","label":"Unlock","selected":false,"children":[]},{"value":"18043","label":"Upload","selected":false,"children":[]},{"value":"16555","label":"Waitlist","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10462","fieldConfigId":"10583","label":"Category","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"18018","label":"-","selected":false,"children":[]},{"value":"16652","label":"Access","selected":false,"children":[]},{"value":"18373","label":"Accommodations ","selected":false,"children":[]},{"value":"16470","label":"ACOT","selected":false,"children":[]},{"value":"16631","label":"Application","selected":false,"children":[]},{"value":"16463","label":"Assessment","selected":false,"children":[]},{"value":"16584","label":"Automation","selected":false,"children":[]},{"value":"16472","label":"CEC","selected":false,"children":[]},{"value":"16474","label":"CEC (Print)","selected":false,"children":[]},{"value":"16466","label":"Clever","selected":false,"children":[]},{"value":"16467","label":"Collaboration","selected":false,"children":[]},{"value":"16468","label":"Collaborative Tools","selected":false,"children":[]},{"value":"18368","label":"Configuration","selected":false,"children":[]},{"value":"16469","label":"COT","selected":false,"children":[]},{"value":"16473","label":"COT (Print)","selected":false,"children":[]},{"value":"16457","label":"Curriculum Adoption","selected":false,"children":[]},{"value":"16465","label":"DDE","selected":false,"children":[]},{"value":"18041","label":"Duplicate","selected":false,"children":[]},{"value":"16458","label":"Dyslexia Screener","selected":false,"children":[]},{"value":"16456","label":"Former TSR","selected":false,"children":[]},{"value":"16460","label":"HB3","selected":false,"children":[]},{"value":"16471","label":"I/T COT","selected":false,"children":[]},{"value":"16633","label":"Invitation Reset","selected":false,"children":[]},{"value":"16451","label":"ITSN","selected":false,"children":[]},{"value":"16459","label":"Literacy Screener","selected":false,"children":[]},{"value":"16455","label":"MC","selected":false,"children":[]},{"value":"18040","label":"Missing","selected":false,"children":[]},{"value":"18039","label":"Missing and Duplicate","selected":false,"children":[]},{"value":"16475","label":"Multiple Users","selected":false,"children":[]},{"value":"16454","label":"Online Facilitator","selected":false,"children":[]},{"value":"16461","label":"Parent or Public","selected":false,"children":[]},{"value":"16632","label":"Password Reset","selected":false,"children":[]},{"value":"16583","label":"Program Support","selected":false,"children":[]},{"value":"18374","label":"Remote Administration","selected":false,"children":[]},{"value":"16651","label":"Reporting","selected":false,"children":[]},{"value":"18375","label":"Required Measures","selected":false,"children":[]},{"value":"16476","label":"Single User","selected":false,"children":[]},{"value":"16653","label":"Solutions Group","selected":false,"children":[]},{"value":"16654","label":"State Requirements","selected":false,"children":[]},{"value":"18376","label":"Testing Window","selected":false,"children":[]},{"value":"16453","label":"TRS","selected":false,"children":[]},{"value":"16452","label":"TSR","selected":false,"children":[]},{"value":"18042","label":"Upload","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10475","fieldConfigId":"10596","label":"Sub-Category","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"18017","label":"-","selected":false,"children":[]},{"value":"16585","label":"Authentication","selected":false,"children":[]},{"value":"18370","label":"Certificate","selected":false,"children":[]},{"value":"18265","label":"Change","selected":false,"children":[]},{"value":"18025","label":"Collaboration","selected":false,"children":[]},{"value":"18377","label":"Collaborative Tools","selected":false,"children":[]},{"value":"18378","label":"Configuration","selected":false,"children":[]},{"value":"18371","label":"Course","selected":false,"children":[]},{"value":"18023","label":"Engage","selected":false,"children":[]},{"value":"18021","label":"Facilitator","selected":false,"children":[]},{"value":"16586","label":"Rostering","selected":false,"children":[]},{"value":"18087","label":"Submission","selected":false,"children":[]},{"value":"18024","label":"TECPDS","selected":false,"children":[]},{"value":"18022","label":"Waitlist","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10476","fieldConfigId":"10597","label":"Descriptor","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"18020","label":"-","selected":false,"children":[]},{"value":"16602","label":"1st Grade TPRI","selected":false,"children":[]},{"value":"16605","label":"2nd Grade Tejas Lee","selected":false,"children":[]},{"value":"16604","label":"2nd Grade TPRI","selected":false,"children":[]},{"value":"16606","label":"ABC Names and Numbers","selected":false,"children":[]},{"value":"16607","label":"ABC Names and Sounds HISD","selected":false,"children":[]},{"value":"18132","label":"Activity List","selected":false,"children":[]},{"value":"16619","label":"Administrative COT","selected":false,"children":[]},{"value":"16598","label":"AERO","selected":false,"children":[]},{"value":"18086","label":"Appeal","selected":false,"children":[]},{"value":"18357","label":"Application","selected":false,"children":[]},{"value":"18153","label":"Archive Data","selected":false,"children":[]},{"value":"18361","label":"Assessment & Reporting Lists","selected":false,"children":[]},{"value":"18090","label":"Assessment List","selected":false,"children":[]},{"value":"18085","label":"Assistance","selected":false,"children":[]},{"value":"18366","label":"Certificate Listing","selected":false,"children":[]},{"value":"18383","label":"Chromebook","selected":false,"children":[]},{"value":"16589","label":"CIRCLE Activity Collection: Family","selected":false,"children":[]},{"value":"16590","label":"CIRCLE Activity Collection: Infant-Toddler","selected":false,"children":[]},{"value":"16591","label":"CIRCLE Activity Collection: K-2","selected":false,"children":[]},{"value":"16592","label":"CIRCLE Activity Collection: Pre-K","selected":false,"children":[]},{"value":"16600","label":"Circle Pre-K","selected":false,"children":[]},{"value":"16596","label":"CIRCLE STEM Lab","selected":false,"children":[]},{"value":"16615","label":"CIT Assessment","selected":false,"children":[]},{"value":"16623","label":"CIT Classroom Environmental Checklist","selected":false,"children":[]},{"value":"16613","label":"CIT Student Questionnaire","selected":false,"children":[]},{"value":"16614","label":"CIT Teacher Questionnaire","selected":false,"children":[]},{"value":"16634","label":"Class Growth Report","selected":false,"children":[]},{"value":"16635","label":"Class Level Completion Report","selected":false,"children":[]},{"value":"16636","label":"Class Summary Report","selected":false,"children":[]},{"value":"16622","label":"Classroom Environment Checklist","selected":false,"children":[]},{"value":"16620","label":"Classroom Observation Tool","selected":false,"children":[]},{"value":"16618","label":"Classroom Observation Tool - CIT","selected":false,"children":[]},{"value":"16587","label":"Clever SSO","selected":false,"children":[]},{"value":"16617","label":"Collaborative Tools","selected":false,"children":[]},{"value":"16637","label":"Community Completion Report","selected":false,"children":[]},{"value":"16638","label":"Community Growth Report","selected":false,"children":[]},{"value":"16639","label":"Community Level Summary Report","selected":false,"children":[]},{"value":"18369","label":"Configuration","selected":false,"children":[]},{"value":"18382","label":"COUPA","selected":false,"children":[]},{"value":"18367","label":"Course Listing","selected":false,"children":[]},{"value":"16593","label":"CQI Digital Resource Collection","selected":false,"children":[]},{"value":"18123","label":"Curriculum Adoption","selected":false,"children":[]},{"value":"16588","label":"DDE","selected":false,"children":[]},{"value":"16608","label":"Developing Talkers","selected":false,"children":[]},{"value":"16610","label":"Developmental Milestone Checklist","selected":false,"children":[]},{"value":"18173","label":"Duplicate","selected":false,"children":[]},{"value":"16664","label":"Dyslexia Referral Checklist","selected":false,"children":[]},{"value":"16663","label":"Dyslexia Screener","selected":false,"children":[]},{"value":"18386","label":"Expired Invitation","selected":false,"children":[]},{"value":"16594","label":"Family Engagement","selected":false,"children":[]},{"value":"16595","label":"Family Engagement: Infant-Toddler","selected":false,"children":[]},{"value":"16646","label":"Generating Parent PINs","selected":false,"children":[]},{"value":"16609","label":"Hablemos Juntos","selected":false,"children":[]},{"value":"16661","label":"HB3","selected":false,"children":[]},{"value":"18126","label":"HB4","selected":false,"children":[]},{"value":"16621","label":"Infant and Toddler COT","selected":false,"children":[]},{"value":"16611","label":"Infant and Toddler Developmental Checklist","selected":false,"children":[]},{"value":"16662","label":"Literacy Screener","selected":false,"children":[]},{"value":"18172","label":"Missing","selected":false,"children":[]},{"value":"18174","label":"Missing and Duplicate","selected":false,"children":[]},{"value":"18035","label":"Multiple Users","selected":false,"children":[]},{"value":"16616","label":"My Activities","selected":false,"children":[]},{"value":"18385","label":"Password Reset","selected":false,"children":[]},{"value":"18381","label":"Payment","selected":false,"children":[]},{"value":"16626","label":"Printable CEC","selected":false,"children":[]},{"value":"16625","label":"Printable COT","selected":false,"children":[]},{"value":"18384","label":"Prior Participant","selected":false,"children":[]},{"value":"16624","label":"Professional Learning Sessions","selected":false,"children":[]},{"value":"16612","label":"Progress Monitoring Parent Feedback Form","selected":false,"children":[]},{"value":"18122","label":"Quality Tools List","selected":false,"children":[]},{"value":"16599","label":"Reading Rules","selected":false,"children":[]},{"value":"18091","label":"Report List","selected":false,"children":[]},{"value":"18093","label":"Results Late","selected":false,"children":[]},{"value":"16648","label":"Retrieving Data from a Previous Year","selected":false,"children":[]},{"value":"18089","label":"School","selected":false,"children":[]},{"value":"16640","label":"School Growth Report","selected":false,"children":[]},{"value":"16641","label":"School Level Completion Report","selected":false,"children":[]},{"value":"16642","label":"School Level Summary Report","selected":false,"children":[]},{"value":"18034","label":"Single User","selected":false,"children":[]},{"value":"18037","label":"State Requirements","selected":false,"children":[]},{"value":"16645","label":"Student Reports for Parents","selected":false,"children":[]},{"value":"16643","label":"Student Results Export Report","selected":false,"children":[]},{"value":"16644","label":"Student Summary Report","selected":false,"children":[]},{"value":"16627","label":"TRS Assessment Tool (1.0)","selected":false,"children":[]},{"value":"16628","label":"TRS Assessment Tool (2.0)","selected":false,"children":[]},{"value":"16629","label":"TRS Guidance Board","selected":false,"children":[]},{"value":"16630","label":"TRS How-to-Guides","selected":false,"children":[]},{"value":"16601","label":"TX-KEA","selected":false,"children":[]},{"value":"18379","label":"Validation","selected":false,"children":[]},{"value":"16597","label":"Vocabulary","selected":false,"children":[]},{"value":"16647","label":"XML Reporting for Upload to TEA","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10431","fieldConfigId":"10552","label":"Program Support","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"16209","label":"AERO","selected":false,"children":[]},{"value":"16211","label":"ARC","selected":false,"children":[]},{"value":"16379","label":"ESC","selected":false,"children":[]},{"value":"16215","label":"ITSN","selected":false,"children":[]},{"value":"16214","label":"MC","selected":false,"children":[]},{"value":"16378","label":"Solutions Group","selected":false,"children":[]},{"value":"16210","label":"TECPDS","selected":false,"children":[]},{"value":"16212","label":"TRS","selected":false,"children":[]},{"value":"16213","label":"TSR","selected":false,"children":[]},{"value":"18439","label":"Data Squad","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10480","fieldConfigId":"10601","label":"SLA Tracker","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"18044","label":"In Progress","selected":false,"children":[]},{"value":"18045","label":"Met","selected":false,"children":[]},{"value":"18046","label":"Breach","selected":false,"children":[]},{"value":"18047","label":"Cancelled","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/128","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/128","calendarParams":{"firstDay":0,"date":"2021-10-28T13:26:43-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2VmMDhkOC1iYzk1LTRhMDQtOTQ3ZS0wY2FhN2JjMTQ0NTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MzU0NDY4MDMsIm5iZiI6MTYzNTQ0NTU0M30.CmSL_YddAEfBdZL4eymvWz6sFwimn1VDbvhGvZ1HcyY","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"dcef08d8-bc95-4a04-947e-0caa7bc14455","tokenDurationInMins":20},"hasProformaForm":false,"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.thinktilt.proforma.add-on__portal-form-create","name":"","html":"<div class=\"ap-container\" id=\"ap-com.thinktilt.proforma.add-on__portal-form-create\">\n\n <div class=\"ap-content \" id=\"embedded-com.thinktilt.proforma.add-on__portal-form-create\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.thinktilt.proforma.add-on\",\n \"uniqueKey\":\"com.thinktilt.proforma.add-on__portal-form-create\",\n \"key\":\"portal-form-create\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://pf-v81.thinktilt.net/portal/1/create/128?admin=false&xdm_e=https%3A%2F%2Fcliengage.atlassian.net&xdm_c=channel-com.thinktilt.proforma.add-on__portal-form-create&cp=&xdm_deprecated_addon_key_do_not_use=com.thinktilt.proforma.add-on&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1YTE1NTZhNTkwMDg4YjUzM2Y3ODYzM2I0ZTAzMDYwNTIyYzEzMWZlMDJhNDFmOGY1MTAxNTdhM2NmMjk5YTMyIiwiaXNzIjoiYWQ3MTNkM2QtNGVlNy0zODU4LWFhODAtY2M4OWMwZWQzNjhlIiwiY29udGV4dCI6e30sImV4cCI6MTYzNTQ0NjUwMywiaWF0IjoxNjM1NDQ1NjAzfQ.pKwPxieGiy0G2IbEzDCgCQL9PiBQSl8rZtgeRO8taC8\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImFkNzEzZDNkLTRlZTctMzg1OC1hYTgwLWNjODljMGVkMzY4ZSIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiQ0VIRCIsImlkIjoiMTAwMDAifX19LCJleHAiOjE2MzU0NDY1MDMsImlhdCI6MTYzNTQ0NTYwM30.D7EklWdywM33UrO6F-VSon7dafE39RI8qxEK1-OZAeA\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CEHD\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CEHD\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"128\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://pf-v81.thinktilt.net\",\n \"hostOrigin\":\"https://cliengage.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}