Jira Service Management

{"xsrfToken":"f35cb468ab35c2c3689ac6f11e9c616f6dbd1a7d_lout","branding":{"id":"1","key":"cehd","name":"Childrens' Learning Institute Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e6f91e76-f82c-423a-a5af-32c79eea18bf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2VmMDhkOC1iYzk1LTRhMDQtOTQ3ZS0wY2FhN2JjMTQ0NTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU2ZjkxZTc2LWY4MmMtNDIzYS1hNWFmLTMyYzc5ZWVhMThiZiI6WyJyZWFkIl19LCJleHAiOjE2OTYwNzU1ODUsIm5iZiI6MTY5NjA3NDk4NX0.S9XdrAS2833xarojpRBVn-_dFv9HlQPVBpYMABziXSU&client=dcef08d8-bc95-4a04-947e-0caa7bc14455&mode=fit","logoId":"e6f91e76-f82c-423a-a5af-32c79eea18bf","isLogoAvailable":true,"helpCenterTitle":"Need Help...Submit A Ticket Below","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"CLI Engage Operational Status","userInitialAnnouncementMessageWiki":"No issues reported","translations":{"en-US":{"helpCenterTitle":"Need Help...Submit A Ticket Below","sharedPortalName":"Help Center","announcementHeader":"CLI Engage Operational Status","announcementMessage":"No issues reported","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6a57a2","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8c1be978-0a0b-4013-8600-110f7d36768d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2VmMDhkOC1iYzk1LTRhMDQtOTQ3ZS0wY2FhN2JjMTQ0NTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjMWJlOTc4LTBhMGItNDAxMy04NjAwLTExMGY3ZDM2NzY4ZCI6WyJyZWFkIl19LCJleHAiOjE2OTYwNzU1ODUsIm5iZiI6MTY5NjA3NDk4NX0.R7faz0EzOZTBzo_GNqc7SOI5LqLIAifbwpLGDOiJvN4&client=dcef08d8-bc95-4a04-947e-0caa7bc14455&height=300&mode=fit","bannerMediaApiFileId":"8c1be978-0a0b-4013-8600-110f7d36768d","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"cehd","projectId":10000,"serviceDeskId":1,"name":"Childrens' Learning Institute Help Desk","description":"Welcome! Our support team is here to assist you.\nNeed to reset your Engage password, <a href=\"https://cliengage.org/home/LOGINHELP\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICK HERE</a>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"192","name":"CLI Competency Program Help Ticket","descriptionHtml":"","callToAction":"CLI Competency Program Help Ticket","introHtml":"Submit Help tickets related to the CLI Competency Program","icon":10583,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[67,68,1],"key":""},{"id":"302","name":"I am a CLI Coach, Coordinator or Program Manager for TSR Comprehensive","descriptionHtml":"","callToAction":"I am a CLI Coach, Coordinator or Program Manager for TSR Comprehensive","introHtml":"Request assistance with TSR Comprehensive or CLI Engage as a CLI Employee. This includes Coaches, Coordinators, and Program Managers.","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[90,86,85,87,64,1],"key":""},{"id":"311","name":"I am a CLI Engage User Outside of Texas Requesting Information or Assistance","descriptionHtml":"","callToAction":"I am a CLI Engage User Outside of Texas Requesting Information or Assistance","introHtml":"Request assistance with CLI Engage as a CLI Solutions Group customer","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[88,1],"key":""},{"id":"377","name":"I am a CLI Engage User Outside of Texas with Questions Regarding Products or Trainings","descriptionHtml":"","callToAction":"I am a CLI Engage User Outside of Texas with Questions Regarding Products or Trainings","introHtml":"","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[88,1],"key":""},{"id":"373","name":"I am a District User","descriptionHtml":"","callToAction":"I am a District User","introHtml":"We designed this request for our district users who are responsible for managing the CLI Engage data, and state reporting requirements. We also have specialized Office Hours for these users should live support be needed. <a href=\"https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDI3OGNmNmUtNzIxNi00MTljLThhNjgtNjg3ZDJhMjdkMmM5%40thread.v2/0?context=%7b%22Tid%22%3a%227b326d24-41ad-4f57-bc60-89e4a6ac721b%22%2c%22Oid%22%3a%22635faddf-0a83-4181-b979-5286e45e4a52%22%7d\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">District User <ins>Morning</ins> Office Hours (Monday & Tuesday from 9:30 am-11:00 am)</a> & <a href=\"https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDczZDljY2QtYzNlNC00OWEzLTlmYTUtYTA1NWFlNjkxYjVh%40thread.v2/0?context=%7b%22Tid%22%3a%227b326d24-41ad-4f57-bc60-89e4a6ac721b%22%2c%22Oid%22%3a%22635faddf-0a83-4181-b979-5286e45e4a52%22%7d\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">District User <ins>Afternoon</ins> Office Hours (Mondays & Tuesdays from 1:30 pm- 3:30 pm)</a>","icon":10562,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[109],"key":""},{"id":"304","name":"I am a Former TSR Comprehensive Participant Requesting Access to TSR Online","descriptionHtml":"","callToAction":"I am a Former TSR Comprehensive Participant Requesting Access to TSR Online","introHtml":"Request access to TSR Online as a FORMER participant of the TSR Comprehensive program (teacher or school/site)","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[68,64,1],"key":""},{"id":"502","name":"I am a TSR Comprehensive Participating Teacher Needing Assistance","descriptionHtml":"","callToAction":"I am a TSR Comprehensive Participating Teacher Needing Assistance","introHtml":"Request assistance with TSR Comprehensive or CLI Engage as a CURRENTLY participating 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AERO","introHtml":"","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[88,110],"key":""},{"id":"312","name":"I am Unable to Log Into Engage","descriptionHtml":"","callToAction":"I am Unable to Log Into Engage","introHtml":"Request assistance logging into CLI Engage","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[84,1],"key":""},{"id":"306","name":"I Need an HB4-TSR Completion Certificate","descriptionHtml":"","callToAction":"I Need an HB4-TSR Completion Certificate","introHtml":"Request a TSR completion certificate, as part of the High Quality Prekindergarten Program requirements (HB4/Rider 78)","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[67,64,1],"key":""},{"id":"172","name":"I Need Help with a Certificate from an Online Course","descriptionHtml":"","callToAction":"I Need Help with a Certificate from an Online Course","introHtml":"Request assistance with obtaining an online certificate for completed online coursework","icon":10583,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[67,1],"key":""},{"id":"152","name":"I Need Help with a Collaboration Partnership","descriptionHtml":"","callToAction":"I Need Help with a Collaboration Partnership","introHtml":"Request assistance with initiating a collaboration partnership, confirming collaboration partnerships, confirming collaboration configuration, or request assistance with collaboration problems","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[83,87,86,1],"key":""},{"id":"270","name":"I Need Help with an Assessment","descriptionHtml":"","callToAction":"I Need Help with an Assessment","introHtml":"Request assistance with an assessment tool on CLI Engage, including CIRCLE Progress Monitoring, TX-KEA, TRPI, and Tejas Lee","icon":10581,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[85,1],"key":""},{"id":"173","name":"I Need Help with an Online Course","descriptionHtml":"","callToAction":"I Need Help with an Online Course","introHtml":"Request assistance with online courses","icon":10583,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[67,1],"key":""},{"id":"307","name":"I Need Help with Collaborative Tools, the Classroom Observation Tool, or the Classroom Environment Checklist","descriptionHtml":"","callToAction":"I Need Help with Collaborative Tools, the Classroom Observation Tool, or the Classroom Environment Checklist","introHtml":"Request assistance with the CLI Engage quality improvement tools, including Collaborative Tools, CIRCLE Classroom 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Curriculum","icon":10585,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[66,1],"key":""},{"id":"271","name":"I Need Help with Reports","descriptionHtml":"","callToAction":"I Need Help with Reports","introHtml":"Request assistance with CLI Engage reports for my community, school, or classroom","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[83,1],"key":""},{"id":"128","name":"I Need Help with TECPDS, the Workforce Registry, or the Trainer Registry","descriptionHtml":"","callToAction":"I Need Help with TECPDS, the Workforce Registry, or the Trainer Registry","introHtml":"Request assistance or information regarding TECPDS, Texas Workforce Registry, or Texas Trainer Registry","icon":10576,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[69,1],"key":""},{"id":"174","name":"I Need Help with Texas Rising Star (TRS)","descriptionHtml":"","callToAction":"I Need Help with Texas Rising Star (TRS)","introHtml":"Request assistance with Texas Rising Star","icon":10575,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[63,1],"key":""},{"id":"149","name":"I Need Help with the Infant-Toddler Specialist Network (ITSN)","descriptionHtml":"","callToAction":"I Need Help with the Infant-Toddler Specialist Network (ITSN)","introHtml":"Request assistance or information regarding the Texas Infant-Toddler Specialist Network (ITSN)","icon":10578,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[65,1],"key":""},{"id":"274","name":"I Need Help with Uploading Students, Teachers, and/or Classes","descriptionHtml":"","callToAction":"I Need Help with Uploading Students, Teachers, and/or Classes","introHtml":"Request assistance with uploading students, classes, and/or teachers into CLI Engage","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[86,1],"key":""},{"id":"310","name":"I Need Information","descriptionHtml":"","callToAction":"I Need Information","introHtml":"Request general assistance or information","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[67,68,89,1],"key":""},{"id":"272","name":"I Need to Invalidate a Student's Assessment Results","descriptionHtml":"","callToAction":"I Need to Invalidate a Student's Assessment Results","introHtml":"Request for a student's assessment results to be invalidated/removed. Please note, this is for student assessments, not for an online course issue.","icon":10581,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[85,1],"key":""},{"id":"275","name":"I Need to Retrieve Results from a Prior School Year","descriptionHtml":"","callToAction":"I Need to Retrieve Results from a Prior School Year","introHtml":"Request assessment results from a prior school year","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[83,1],"key":""},{"id":"197","name":"I Want to Apply to the ITSN Certification Program","descriptionHtml":"","callToAction":"I Want to Apply to the ITSN Certification Program","introHtml":"ITSN Members that are part of the ITSN Certification Program gain access to the Infant-Toddler Specialist Network Toolkit","icon":10578,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[65,68,1],"key":""},{"id":"171","name":"I Want to Become an Online Course Facilitator","descriptionHtml":"","callToAction":"I Want to Become an Online Course Facilitator","introHtml":"Request access to become an online course facilitator or apply to facilitate PD courses for a set of enrolled learners","icon":10583,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[67,68,1],"key":""},{"id":"319","name":"I Want to Join the Infant-Toddler Specialist Network (ITSN)","descriptionHtml":"","callToAction":"I Want to Join the Infant-Toddler Specialist Network (ITSN)","introHtml":"Specialists can join the Texas ITSN to gain access to Infant and Toddler Resources. Complete this form if you are a coach, mentor, trainer, or administrator requesting to join the ITSN Specialist Program. Teachers and directors who would like to join the ITSN TEACHER Program can register at <a href=\"https://uthtmc.az1.qualtrics.com/jfe/form/SV_02ImGpj91hfZ1Y2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://uthtmc.az1.qualtrics.com/jfe/form/SV_02ImGpj91hfZ1Y2</a>.","icon":10578,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[65,68,1],"key":""},{"id":"46","name":"I Want to Join the Waitlist to Apply to Participate in TSR Comprehensive","descriptionHtml":"","callToAction":"I Want to Join the Waitlist to Apply to Participate in TSR Comprehensive","introHtml":"Join the TSR Comprehensive waiting list. If space opens in your community, a TSR representative may be in contact.","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[68,1,64],"key":""},{"id":"36","name":"I Want to Request a TSR Online New Account (CLI Engage)","descriptionHtml":"","callToAction":"I Want to Request a TSR Online New Account (CLI Engage)","introHtml":"Need access? Request Access for TSR Online","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[68,1],"key":""},{"id":"500","name":"I Work for a TSR Comprehensive Lead Agency and Need Assistance","descriptionHtml":"","callToAction":"I Work for a TSR Comprehensive Lead Agency and Need Assistance","introHtml":"Request assistance with TSR Comprehensive or CLI Engage as a Lead Agency.","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[83,86,87,64,1],"key":""},{"id":"309","name":"I Work for an ESC","descriptionHtml":"","callToAction":"I Work for an ESC","introHtml":"Education Service Center staff, request assistance or customized support","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[83,86,1,87],"key":""},{"id":"313","name":"Multiple Users Are Unable to Log Into Engage","descriptionHtml":"","callToAction":"Multiple Users Are Unable to Log Into Engage","introHtml":"Request assistance with setting up accounts or resolving login issues for multiple users","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[84,1],"key":""},{"id":"303","name":"My District Wants to Use an Alternate SSO Provider for Our CLI Engage Credentials","descriptionHtml":"","callToAction":"My District Wants to Use an Alternate SSO Provider for Our CLI Engage Credentials","introHtml":"Request information to change your district's SSO provider. We support ClassLink, Clever, Microsoft, and OKTA as your CLI Engage login method (note: CLI Engage only uses Clever for Login Credentials and DOES NOT SUPPORT rostering at this time)","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[84,1],"key":""},{"id":"314","name":"My District Wants to Use Automated Rostering to Upload my Students, Teachers and/or Classes","descriptionHtml":"","callToAction":"My District Wants to Use Automated Rostering to Upload my Students, Teachers and/or Classes","introHtml":"Request information to establish automated rostering to upload your students, teachers, and/or classes into CLI Engage","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[84,85,68,86,1],"key":""},{"id":"315","name":"My District Wants to Use Four-Wave (4-wave) CPM for Pre-K","descriptionHtml":"","callToAction":"My District Wants to Use Four-Wave (4-wave) CPM for Pre-K","introHtml":"Request information and assistance to set-up four waves of assessment administration on CLI Engage for your pre-K classes using CIRCLE Progress Monitoring (Pre-K)","icon":10581,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[85,1],"key":""},{"id":"316","name":"Self-Service Password Reset Tools","descriptionHtml":"","callToAction":"Self-Service Password Reset Tools","introHtml":"CLI Engage has the ability to resolve some login issues without having to wait for further support.","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[91,84,1],"key":""},{"id":"508","name":"Texas School Ready Registered Apprenticeship Program","descriptionHtml":"","callToAction":"Texas School Ready Registered Apprenticeship Program","introHtml":"Request assistance with TSR Registered Apprenticeship Program","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[89,1,64],"key":""},{"id":"301","name":"TRS Interest Form","descriptionHtml":"","callToAction":"TRS Interest Form","introHtml":"Completion of the Texas Rising Star Interest Form is the first step in the application process for those Programs that are interested in becoming Texas Rising Star certified. 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