{"xsrfToken":"e51ce4b8785b0c55d989b50ea80973e8c973902d_lout","branding":{"id":"100","key":"csc","name":"CLI Engage Support Center","portalBaseUrl":"/servicedesk/customer/portal/100","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/100/83","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#79a633","headerLinkHoverBGColor":"#79a633","headerBadgeColor":"#79a633"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e6f91e76-f82c-423a-a5af-32c79eea18bf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2VmMDhkOC1iYzk1LTRhMDQtOTQ3ZS0wY2FhN2JjMTQ0NTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU2ZjkxZTc2LWY4MmMtNDIzYS1hNWFmLTMyYzc5ZWVhMThiZiI6WyJyZWFkIl19LCJleHAiOjE3NTI3NTU1MzYsIm5iZiI6MTc1Mjc1NDkzNn0.MCMw5iYEm3VKKSVr3t2valP32Q0XtwrPsqbypZ4f1fs&client=dcef08d8-bc95-4a04-947e-0caa7bc14455&mode=fit","logoId":"e6f91e76-f82c-423a-a5af-32c79eea18bf","isLogoAvailable":true,"helpCenterTitle":"Search for How to Guides","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Search for How to Guides","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6a57a2","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8c1be978-0a0b-4013-8600-110f7d36768d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2VmMDhkOC1iYzk1LTRhMDQtOTQ3ZS0wY2FhN2JjMTQ0NTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjMWJlOTc4LTBhMGItNDAxMy04NjAwLTExMGY3ZDM2NzY4ZCI6WyJyZWFkIl19LCJleHAiOjE3NTI3NTU1MzYsIm5iZiI6MTc1Mjc1NDkzNn0.1-SfmefNcKrrSLYcIUJEkXDTwT-Dhc2fsX7kYm1kIeM&client=dcef08d8-bc95-4a04-947e-0caa7bc14455&height=300&mode=fit","bannerMediaApiFileId":"8c1be978-0a0b-4013-8600-110f7d36768d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"100","key":"csc","projectId":10377,"serviceDeskId":100,"name":"CLI Engage Support Center","description":"<h5><a name=\"WelcometotheNewHelpCenter\" target=\"_blank\"></a>Welcome to the New Help Center</h5>\n<p>Our new Help Center is here—easier and quicker, thanks to your feedback.</p>\n<p>After your ticket is resolved, please take a moment to complete the customer satisfaction survey — <em>we value your input!</em></p>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n </tr>\n <tr>\n <td class=\"confluenceTd\"> </td>\n <td class=\"confluenceTd\"> </td>\n <td class=\"confluenceTd\"> </td>\n <td class=\"confluenceTd\"> </td>\n </tr>\n </tbody>\n </table>\n</div>\n<div class=\"panel\" style=\"background-color: #ffffff;border-color: #ccc;border-style: solid;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: solid;border-bottom-color: #ccc;background-color: #C7E0F4;\">\n <b>Quick Access Links</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #ffffff;\">\n <p>• <b><a href=\"https://cliengage.atlassian.net/servicedesk/customer/portal/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for the TECPDS or Texas Rising Star Help Center </a></b><br> • <b><a href=\"https://cliengage.atlassian.net/servicedesk/customer/portal/27\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for TSR Comprehensive</a></b><br> • <a href=\"https://public.cliengage.org/training/support-team-office-hours/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for CLI Engage Office Hours</a> <br> • <a href=\"https://cliengage.atlassian.net/servicedesk/customer/portals?portalIds=100&q=CLI%20Engage\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Search the Help Center Library</a></p>\n </div>\n</div>","portalBaseUrl":"/servicedesk/customer/portal/100","reqTypes":[{"id":"940","name":"Access Request","descriptionHtml":"","callToAction":"Access Request","introHtml":"<p>Request or update user access, permissions, or login help.</p>","icon":10506,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[236],"key":""},{"id":"1333","name":"Activity Collection & Curriculum","descriptionHtml":"","callToAction":"Activity Collection & Curriculum","introHtml":"<p>Help with instructional resources and curriculum use.</p>","icon":10495,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[236],"key":""},{"id":"1070","name":"Assessments","descriptionHtml":"","callToAction":"Assessments","introHtml":"<p>Help with CLI Engage assessment setup, use, scoring, and results.</p>","icon":10482,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[236],"key":""},{"id":"1267","name":"CLI Engage User Outside Texas/Purchase Products","descriptionHtml":"","callToAction":"CLI Engage User Outside Texas/Purchase Products","introHtml":"<p>Support for non-Texas users or purchases of CLI Engage tools or resources.</p>","icon":10487,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[236],"key":""},{"id":"1366","name":"Collaboration Partnership","descriptionHtml":"","callToAction":"Collaboration Partnership","introHtml":"<p>Inquiries about partnerships, data sharing, or research.</p>","icon":10499,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[236],"key":""},{"id":"970","name":"General Information","descriptionHtml":"","callToAction":"General Information","introHtml":"<p>General questions about CLI Engage tools and navigation.</p>","icon":10485,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[236],"key":""},{"id":"1168","name":"Online Courses, Certificates, or Online Course Facilitator Application","descriptionHtml":"","callToAction":"Online Courses, Certificates, or Online Course Facilitator Application","introHtml":"<p>Support for course access, certificates, or facilitator applications.</p>","icon":10470,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[236],"key":""},{"id":"1069","name":"Reports","descriptionHtml":"","callToAction":"Reports","introHtml":"<p>Assistance with generating or understanding CLI Engage reports.</p>","icon":10490,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[236],"key":""},{"id":"1003","name":"Rostering","descriptionHtml":"","callToAction":"Rostering","introHtml":"<p>Support for adding, updating, or syncing student rosters.</p>","icon":10478,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[236],"key":""},{"id":"939","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10539,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"1102","name":"Phone Line/Office Hours","descriptionHtml":"","callToAction":"Phone Line/Office Hours","introHtml":"","icon":10466,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""}],"reqGroups":[{"id":236,"name":"General"}],"orderMapping":{"236":[940,1003,1070,1069,1168,970,1333,1366,1267]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"76f8121e-6254-37de-b7b8-9eb05f108055","appLinkName":"","appLinkUrl":"","spaceKey":"USE","spaceName":"User Support (external)","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CSC","serviceDeskId":100,"kbLinkDomainURLs":["https://cliengage.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":100,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2VmMDhkOC1iYzk1LTRhMDQtOTQ3ZS0wY2FhN2JjMTQ0NTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzc3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI3NTYxMzYsIm5iZiI6MTc1Mjc1NDkzNn0.yPZe-VCgwkDexLagB1dXznSxGm7cs8Dy9U4Gz-sXeBo","targetCollection":"upload-project-10377","endpointUrl":"https://api.media.atlassian.com","clientId":"dcef08d8-bc95-4a04-947e-0caa7bc14455","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://cliengage.atlassian.net/wiki","kbLinkDomainURLs":["https://cliengage.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}