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CLI Engage Support Center

Welcome to the New Help Center

Our new Help Center is here—easier and quicker, thanks to your feedback.

After your ticket is resolved, please take a moment to complete the customer satisfaction survey — we value your input!

       
Quick Access Links

• Click here for the Texas Rising Star Help Center
• Click here for the TECPDS Help Center
• Click here for TSR Comprehensive
• Click here for CLI Engage Office Hours
• Search the Help Center Library

Access Request

Request or update user access, permissions, or login help.

Required fields are marked with an asterisk*
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Before your district uses the application, please read the information below."}]},{"type":"paragraph","attrs":{"localId":"b96807c4-1546-45ca-a048-0115c094ba11"},"content":[{"type":"text","text":"Credentials to access CLI Engage","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"8795f162-bacf-471d-8cb3-e5bebacba934"},"content":[{"type":"text","text":"CLI Engage offers districts the option to login using alternate credentials."}]},{"type":"paragraph","attrs":{"localId":"5e0b1f18-e540-46f5-8dba-f70ae7fd9f7d"},"content":[{"type":"text","text":"Advantages","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"6f06af58-f63b-4d43-b845-df3587fc6e92"},"content":[{"type":"text","text":"Districts get the advantage of single sign-on for your users through the district’s preferred SSO method. 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