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CLI Engage Support Center

Welcome to the New Help Center

Our new Help Center is here—easier and quicker, thanks to your feedback.

After your ticket is resolved, please take a moment to complete the customer satisfaction survey — we value your input!

       
Quick Access Links

• Click here for the Texas Rising Star Help Center
• Click here for the TECPDS Help Center
• Click here for TSR Comprehensive
• Click here for CLI Engage Office Hours
• Search the Help Center Library

General Information

General questions about CLI Engage tools and navigation.

Required fields are marked with an asterisk*
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