User Support (external)
Acceptance Criteria for Writing Articles
Articles should follow the following format:
Intro > video (if one is made) > steps
Reading time on articles should be less than 1 minute
Use list of approved product names and abbreviations for articles found in CLI Acronyms and Abbreviations
Articles should conform to CLI style guide for writing
Any documents referenced need to be in the CLI repository (PDFs are preferred).
Max controls access/permissions for this folder: \\uthsch-nas\ms_cli\CLIEngage\Pro\clirep
Callout boxes (Info and Note only) may be used to highlight prerequisites, notes, or external resources. When used, include a heading inside callout boxes.
Please use blue Info feature for notes and external resources.
Use the purple Note feature for prerequisites.
Confirm/update the list of Related Articles
Article Titles
Write them using sentence type punctuation where only the first word and any proper words are capitalized.
Use acronyms in the titles
The acronym will be spelled out in the first paragraph following the title.
Logos
Remove any logos you may have added to your articles
Videos
When using a callout box, use white text #fffff and purple #6a57a2 for the background
Videos should be less than 1 minute and created with Snag It
How to create an article:
How to tag “Related Articles”
👀 Most viewed articles
Add the most viewed documents by typing /LINK.
🕑 Recently updated
You'll see the 5 most recently updated pages that you and your team create.
