How Do I Recover a Deleted Record?

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This TECPDS article will discuss the steps to recover a deleted record. If a record is deleted by accident, the data can be recovered and restored back into TECPDS. The requestor will need to submit a request in the form of a Help ticket. Please follow these steps to submit a help ticket to the TECPDS staff.

Instructions:

1. Go to http://tecpds.org and click Help Center at the top of the page.

2. Select Submit a Help Ticket.

3. Under I am requesting assistance with, choose Something Else.

4. In the details box, explain that you need to recover a deleted record. Be sure to include:

   • First and last name of the person requesting recovery (must be the record owner)

   • Email address (must match the TECPDS account)

   • TECPDS ID

   • Details about the deleted record, such as:

     • Title of the document

     • Section it was deleted from (Education, Professional Development, or Employment)

     • Reason for the recovery request

5. Click Send. You’ll receive a confirmation email and a reference number for your ticket.