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How do I correct the Student Duplicate Found error on my SRU template?

How do I correct the Student Duplicate Found error on my SRU template?

Student Duplicate Found error on the Single Roster Upload template

Use this article if you receive a Student Duplicate Found error on your Single Roster Upload (SRU) template.

Before you start, review the Instructions tab in the SRU template. It is the second tab in the template file.

Solution

  1. Find the rows with errors. In the Action column, select the blue speech bubble to review each error.

  2. Check whether the student appears more than once in the template or already exists in CLI Engage.

  3. If the student is listed more than once, remove the duplicate row from the template.

  4. If you need to update a student who already exists in CLI Engage, enter U for update in the Action column.

  5. Save the updated template.

  6. Process the template again in Central Roster Management.

  7. Check the template status after about 15 minutes. Processing may take longer during busy times.

If you still need help, submit a help ticket.

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