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How do I correct the Student Not Found in Engage error on my SRU template?

How do I correct the Student Not Found in Engage error on my SRU template?

Student Not Found in Engage error on the Single Roster Upload template

You may see a Student Not Found in Engage error on your Single Roster Upload (SRU) template.

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Solution

This error means the student listed in the template is not currently in CLI Engage. Follow the steps below to correct the record and upload the template again.

  1. Review the error record. Select the blue speech bubble in the Action column.

  2. Check the student’s information to make sure it is correct.

  3. On the row for that student, change the value in column A from U (Update) to I (Insert).

  4. Save the updated template.

  5. Process the template again in Central Roster Management.

  6. Check the template status after about 15 minutes. During busy times, it may take longer.

If you need more help, submit a help ticket.

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