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How do I correct the Teacher Duplicate Found error on my SRU template?

How do I correct the Teacher Duplicate Found error on my SRU template?

Use these steps when a duplicate teacher is incorrect in the Student Roster Upload (SRU) template.

Note: Do not use these steps if your district uses Automated Rostering or if your district administrator creates class rosters

 

Prerequisites

Log in to CLI Engage.
In Administrative Tools, confirm that you can see Class & Student Management. If you do not see this option, submit a help ticket.
Confirm that you can see Class Management.

Instructions

The teacher in your Single Roster Upload (SRU) template already has a CLI Engage account.

  1. Select the blue speech bubble in the Action column to open the error record.

  2. Review the template to make sure the teacher is listed only once.

  3. If the teacher is listed more than once, delete the duplicate row from the template.

  4. If you need to update the teacher’s existing CLI Engage account, enter U in the Action column.

  5. Save the template. Then upload and process it again in Central Roster Management.

  6. Check the template status after about 15 minutes. Processing may take longer during busy times.

If you need further assistance, please submit a help ticket.

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