FAQ: New Login for Google Users: CLI Engage and TECPDS

Frequently Asked Questions:

This FAQ answers common questions about the new login system for users who currently use Google to login to CLI Engage or TECPDS.

Important: This change only affects how you log in if you are a Google user. Your account information, records, and access will remain the same.

1. When will my login switch?

Your login switched on Aug 11, 2026. The first time you log in to CLI Engage or TECPDS after the switch, you will be guided through a one-time setup process.

2. What will happen the first time I login?

The first time you login after Aug 11, 2026 you will:

• Log in with your current email address

• Check your email for instructions

• Follow the steps in the email

• Create a new password

3. What will change with the new login system?

The new login system gives you one secure login for CLI Engage and TECPDS. You will use one email address and password to access your account. You can also reset your password directly in the login system without going through Google.

4. Will anything change for Clever or ClassLink users?

No. Your Clever or ClassLink login information will not change. The login page may have a new look, but the way you access your account will remain the same.

5. Who is affected by this change?

This change only affects users who use Google to login to CLI Engage or TECPDS. If you use another login method, no action is needed.

6. What email address should I use during setup?

Use the email address currently associated with your CLI Engage or TECPDS account.

If you are unsure which email address is associated with your account, contact your district administrator or submit a Help Ticket.

7. How will I verify my account?

After you login, a verification email will be sent to the email address associated with your account. Follow the link in the email to verify your account and complete setup.

8. What happens after I complete setup?

After setup is complete, you will use the new login method to access CLI Engage and TECPDS. You only need to complete this process once.

9. How long will the process take?

Most users can complete the setup in a few minutes.

10. What if I use different email addresses in CLI Engage and TECPDS?

If you use different email addresses for CLI Engage and TECPDS, your accounts will not be linked automatically.

To link your accounts:

• Submit a help ticket to link your accounts

• Select “Link TECPDS and Engage"

• Our team will link your accounts.

11. What if I cannot access my email account?

You must be able to access the email address associated with your account to complete setup. If you cannot access your email, use Login Help or contact your email provider for assistance. If you still need assistance, submit a Help Ticket.

12. What if I have more than one TECPDS account?

If you have more than one TECPDS account, choose the account you want to keep and make sure all your records are associated with it.

To resolve duplicate accounts:

• Submit a TECPDS Help Ticket

• Select “Resolving Duplicate Accounts”

13. What if I forgot my password?

If you forgot your password, use Login Help to reset it.

14. Do I have to switch over my account?

Yes. If you use Google to login to CLI Engage or TECPDS, you must complete the one-time setup process the first time you login after August 10.