CLI Engage and TECPDS Help Desk

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Request Access for TSR Online</p>","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[1],"key":""},{"id":"311","name":"CLI Engage User Outside of Texas Requesting Information or Assistance","descriptionHtml":"","callToAction":"CLI Engage User Outside of Texas Requesting Information or Assistance","introHtml":"<p>Request assistance with CLI Engage as a CLI Solutions Group customer</p>","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[88],"key":""},{"id":"377","name":"CLI Engage User Outside Texas with Questions Regarding Products or Trainings","descriptionHtml":"","callToAction":"CLI Engage User Outside Texas with Questions Regarding Products or Trainings","introHtml":"","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[88],"key":""},{"id":"685","name":"Collaborative Partnership ","descriptionHtml":"","callToAction":"Collaborative Partnership ","introHtml":"<p>Requesting assistance with iniitiating a collaboration partnership, confirming collaboration partnerships, confirming collaboration configuration, or request assistance with collaboration problems</p>","icon":10511,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"273","name":"Data Management (Teacher, Student, and Class)","descriptionHtml":"","callToAction":"Data Management (Teacher, Student, and Class)","introHtml":"<p>Request assistance with user accounts and rosters, including missing and/or duplicate teachers, students, and classes</p>","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[1],"key":""},{"id":"303","name":"District Single Sign-On Set-Up","descriptionHtml":"","callToAction":"District Single Sign-On Set-Up","introHtml":"<p>Request information to change your district's SSO provider. 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This form is to be completed and submitted by the Director of the Early Learning Program. Once this form is submitted, the board area will be notified of the Program's Interest and a staff person will follow-up.</p>","icon":10597,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10597","groups":[63],"key":""},{"id":"192","name":"CLI Competency Program Help Ticket","descriptionHtml":"","callToAction":"CLI Competency Program Help Ticket","introHtml":"<p>Submit Help tickets related to the CLI Competency Program</p>","icon":10583,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[],"key":""},{"id":"1036","name":"CLI Phone Support","descriptionHtml":"","callToAction":"CLI Phone Support","introHtml":"","icon":10511,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"373","name":"I am a District User","descriptionHtml":"","callToAction":"I am a District User","introHtml":"<p>We designed this request for our district users who are responsible for managing the CLI Engage data, and state reporting requirements. We also have specialized Office Hours for these users should live support be needed. <a href=\"https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDI3OGNmNmUtNzIxNi00MTljLThhNjgtNjg3ZDJhMjdkMmM5%40thread.v2/0?context=%7b%22Tid%22%3a%227b326d24-41ad-4f57-bc60-89e4a6ac721b%22%2c%22Oid%22%3a%22635faddf-0a83-4181-b979-5286e45e4a52%22%7d\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>District User <ins>Morning</ins> Office Hours</b> (Monday &amp; Tuesday from 9:30 am-11:00 am)</a> &amp; <a href=\"https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDczZDljY2QtYzNlNC00OWEzLTlmYTUtYTA1NWFlNjkxYjVh%40thread.v2/0?context=%7b%22Tid%22%3a%227b326d24-41ad-4f57-bc60-89e4a6ac721b%22%2c%22Oid%22%3a%22635faddf-0a83-4181-b979-5286e45e4a52%22%7d\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>District User <ins>Afternoon</ins> Office Hours</b> (Mondays &amp; Tuesdays from 1:30 pm- 3:30 pm)</a></p>","icon":10562,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"304","name":"I am a Former TSR Comprehensive Participant Requesting Access to TSR Online","descriptionHtml":"","callToAction":"I am a Former TSR Comprehensive Participant Requesting Access to TSR Online","introHtml":"<p>Request access to TSR Online as a FORMER participant of the TSR Comprehensive program (teacher or school/site)</p>","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"302","name":"I am a TSR Coach, Coordinator or Program Manager for TSR Comprehensive","descriptionHtml":"","callToAction":"I am a TSR Coach, Coordinator or Program Manager for TSR Comprehensive","introHtml":"<p>Request assistance with TSR Comprehensive or CLI Engage. This includes Coaches, Coordinators, and Program Managers.</p>","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"502","name":"I am a TSR Comprehensive Participating Teacher Needing Assistance","descriptionHtml":"","callToAction":"I am a TSR Comprehensive Participating Teacher Needing Assistance","introHtml":"<p>Request assistance with TSR Comprehensive or CLI Engage as a CURRENTLY participating Teacher.</p>","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"503","name":"I am an Administrator or Owner of a Participating TSR Comprehensive Facility Needing Assistance","descriptionHtml":"","callToAction":"I am an Administrator or Owner of a Participating TSR Comprehensive Facility Needing Assistance","introHtml":"<p>Request assistance with TSR Comprehensive or CLI Engage as the Administrator, Director, or Owner of a participating Childcare facility.</p>","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"320","name":"I Need Help with the 2021 Data Conference","descriptionHtml":"","callToAction":"I Need Help with the 2021 Data Conference","introHtml":"","icon":10581,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[],"key":""},{"id":"149","name":"I Need Help with the Infant-Toddler Specialist Network (ITSN)","descriptionHtml":"","callToAction":"I Need Help with the Infant-Toddler Specialist Network (ITSN)","introHtml":"<p>Request assistance or information regarding the Texas Infant-Toddler Specialist Network (ITSN)</p>","icon":10578,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""},{"id":"274","name":"I Need Help with Uploading Students, Teachers, and/or Classes","descriptionHtml":"","callToAction":"I Need Help with Uploading Students, Teachers, and/or Classes","introHtml":"<p>Request assistance with uploading students, classes, and/or teachers into CLI Engage</p>","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[],"key":""},{"id":"318","name":"I Need to Add a School to my School District","descriptionHtml":"","callToAction":"I Need to Add a School to my School District","introHtml":"<p>Active during BOY Only - Request that a new school be added to your school district</p>","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[],"key":""},{"id":"197","name":"I Want to Apply to the ITSN Certification Program","descriptionHtml":"","callToAction":"I Want to Apply to the ITSN Certification Program","introHtml":"<p>ITSN Members that are part of the ITSN Certification Program gain access to the Infant-Toddler Specialist Network Toolkit</p>","icon":10578,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""},{"id":"319","name":"I Want to Join the Infant-Toddler Specialist Network (ITSN)","descriptionHtml":"","callToAction":"I Want to Join the Infant-Toddler Specialist Network (ITSN)","introHtml":"<p>Specialists can join the Texas ITSN to gain access to Infant and Toddler Resources. Complete this form if you are a coach, mentor, trainer, or administrator requesting to join the ITSN Specialist Program. Teachers and directors who would like to join the ITSN TEACHER Program can register at <a href=\"https://uthtmc.az1.qualtrics.com/jfe/form/SV_02ImGpj91hfZ1Y2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://uthtmc.az1.qualtrics.com/jfe/form/SV_02ImGpj91hfZ1Y2</a>.</p>","icon":10578,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""},{"id":"46","name":"I Want to Join the Waitlist to Apply to Participate in TSR Comprehensive","descriptionHtml":"","callToAction":"I Want to Join the Waitlist to Apply to Participate in TSR Comprehensive","introHtml":"<p>Join the TSR Comprehensive waiting list. 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