{"xsrfToken":"8976345e502e5c810ac53293835f6e82d5624407_lout","branding":{"id":"1","key":"cehd","name":"CLI Engage and TECPDS Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e6f91e76-f82c-423a-a5af-32c79eea18bf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2VmMDhkOC1iYzk1LTRhMDQtOTQ3ZS0wY2FhN2JjMTQ0NTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU2ZjkxZTc2LWY4MmMtNDIzYS1hNWFmLTMyYzc5ZWVhMThiZiI6WyJyZWFkIl19LCJleHAiOjE3NTA2MjkzODYsIm5iZiI6MTc1MDYyODc4Nn0.DIczUu28oD8thobNaUwgYENkl0o-VHITgjELjRLNN18&client=dcef08d8-bc95-4a04-947e-0caa7bc14455&mode=fit","logoId":"e6f91e76-f82c-423a-a5af-32c79eea18bf","isLogoAvailable":true,"helpCenterTitle":"Search for How to Guides","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Search for How to Guides","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6a57a2","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8c1be978-0a0b-4013-8600-110f7d36768d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2VmMDhkOC1iYzk1LTRhMDQtOTQ3ZS0wY2FhN2JjMTQ0NTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjMWJlOTc4LTBhMGItNDAxMy04NjAwLTExMGY3ZDM2NzY4ZCI6WyJyZWFkIl19LCJleHAiOjE3NTA2MjkzODYsIm5iZiI6MTc1MDYyODc4Nn0.cs6akVT_lnaWb6qbVpn1W_lbzpOVSC9hgFUJJtRuYco&client=dcef08d8-bc95-4a04-947e-0caa7bc14455&height=300&mode=fit","bannerMediaApiFileId":"8c1be978-0a0b-4013-8600-110f7d36768d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cehd","projectId":10000,"serviceDeskId":1,"name":"CLI Engage and TECPDS Help Desk","description":"<p>Welcome! Our support team is here to assist you.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"308","name":"Activity Collections and Curriculum","descriptionHtml":"","callToAction":"Activity Collections and Curriculum","introHtml":"<p>Request assistance with the CIRCLE Activity Collections and the CIRCLE Pre-K Curriculum</p>","icon":10585,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[1],"key":""},{"id":"376","name":"AERO Tutoring Program","descriptionHtml":"","callToAction":"AERO Tutoring Program","introHtml":"","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[88,110],"key":""},{"id":"275","name":"Assessment Scores from Prior School Years ","descriptionHtml":"","callToAction":"Assessment Scores from Prior School Years ","introHtml":"<p>Request assessment results from a prior school year</p>","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[1],"key":""},{"id":"270","name":"Assessments","descriptionHtml":"","callToAction":"Assessments","introHtml":"<p>Request assistance with an assessment tool on CLI Engage, including CIRCLE Progress Monitoring, TX-KEA, TRPI, and Tejas Lee</p>","icon":10581,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[1],"key":""},{"id":"314","name":"Automated Rostering Set-Up","descriptionHtml":"","callToAction":"Automated Rostering Set-Up","introHtml":"<p>Request information to establish automated rostering to upload your students, teachers, and/or classes into CLI Engage</p>","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[1],"key":""},{"id":"307","name":"Classroom Observation Tools (COT or CEC)","descriptionHtml":"","callToAction":"Classroom Observation Tools (COT or CEC)","introHtml":"<p>Request assistance with the CLI Engage quality improvement tools, including Collaborative Tools, CIRCLE Classroom Observation Tools, or CIRCLE Classroom Environment Checklists</p>","icon":10582,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[1],"key":""},{"id":"36","name":"CLI Engage Access Request","descriptionHtml":"","callToAction":"CLI Engage Access Request","introHtml":"<p>Need access? Request Access for TSR Online</p>","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[1],"key":""},{"id":"311","name":"CLI Engage User Outside of Texas Requesting Information or Assistance","descriptionHtml":"","callToAction":"CLI Engage User Outside of Texas Requesting Information or Assistance","introHtml":"<p>Request assistance with CLI Engage as a CLI Solutions Group customer</p>","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[88],"key":""},{"id":"377","name":"CLI Engage User Outside Texas with Questions Regarding Products or Trainings","descriptionHtml":"","callToAction":"CLI Engage User Outside Texas with Questions Regarding Products or Trainings","introHtml":"","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[88],"key":""},{"id":"685","name":"Collaborative Partnership ","descriptionHtml":"","callToAction":"Collaborative Partnership ","introHtml":"<p>Requesting assistance with iniitiating a collaboration partnership, confirming collaboration partnerships, confirming collaboration configuration, or request assistance with collaboration problems</p>","icon":10511,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"273","name":"Data Management (Teacher, Student, and Class)","descriptionHtml":"","callToAction":"Data Management (Teacher, Student, and Class)","introHtml":"<p>Request assistance with user accounts and rosters, including missing and/or duplicate teachers, students, and classes</p>","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[1],"key":""},{"id":"303","name":"District Single Sign-On Set-Up","descriptionHtml":"","callToAction":"District Single Sign-On Set-Up","introHtml":"<p>Request information to change your district's SSO provider. We support ClassLink, Clever, Microsoft, and OKTA as your CLI Engage login method (note: CLI Engage only uses Clever for Login Credentials and DOES NOT SUPPORT rostering at this time)</p>","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[1],"key":""},{"id":"310","name":"General Information","descriptionHtml":"","callToAction":"General Information","introHtml":"<p>Request general assistance or information</p>","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[1],"key":""},{"id":"272","name":"Invalidate Assessment Scores ","descriptionHtml":"","callToAction":"Invalidate Assessment Scores ","introHtml":"<p>Request for a student's assessment results to be invalidated/removed. Please note, this is for student assessments, not for an online course issue.</p>","icon":10581,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[1],"key":""},{"id":"312","name":"Log in Issues","descriptionHtml":"","callToAction":"Log in Issues","introHtml":"<p>Request assistance logging into CLI Engage</p>","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[1],"key":""},{"id":"172","name":"Online Course Certificates","descriptionHtml":"","callToAction":"Online Course Certificates","introHtml":"<p>Request assistance with obtaining an online certificate for completed online coursework</p>","icon":10583,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[67],"key":""},{"id":"171","name":"Online Course Facilitator Application","descriptionHtml":"","callToAction":"Online Course Facilitator Application","introHtml":"<p>Request access to become an online course facilitator or apply to facilitate PD courses for a set of enrolled learners</p>","icon":10583,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[67,1],"key":""},{"id":"173","name":"Online Courses","descriptionHtml":"","callToAction":"Online Courses","introHtml":"<p>Request assistance with online courses</p>","icon":10583,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[67,1],"key":""},{"id":"316","name":"Password Reset Instructions","descriptionHtml":"","callToAction":"Password Reset Instructions","introHtml":"<p>CLI Engage has the ability to resolve some login issues without having to wait for further support.</p>","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[1],"key":""},{"id":"271","name":"Reports ","descriptionHtml":"","callToAction":"Reports ","introHtml":"<p>Request assistance with CLI Engage reports for my community, school, or classroom</p>","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[1],"key":""},{"id":"128","name":"TECPDS","descriptionHtml":"","callToAction":"TECPDS","introHtml":"<p>Request assistance or information regarding TECPDS, Texas Workforce Registry, or Texas Trainer Registry</p>","icon":10576,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[69],"key":""},{"id":"174","name":"Texas Rising Star","descriptionHtml":"","callToAction":"Texas Rising Star","introHtml":"<p>Request assistance with Texas Rising Star</p>","icon":10596,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10596","groups":[63],"key":""},{"id":"301","name":"Texas Rising Star Interest Form","descriptionHtml":"","callToAction":"Texas Rising Star Interest Form","introHtml":"<p>Completion of the Texas Rising Star Interest Form is the first step in the application process for those Programs that are interested in becoming Texas Rising Star certified. This form is to be completed and submitted by the Director of the Early Learning Program. Once this form is submitted, the board area will be notified of the Program's Interest and a staff person will follow-up.</p>","icon":10597,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10597","groups":[63],"key":""},{"id":"192","name":"CLI Competency Program Help Ticket","descriptionHtml":"","callToAction":"CLI Competency Program Help Ticket","introHtml":"<p>Submit Help tickets related to the CLI Competency Program</p>","icon":10583,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[],"key":""},{"id":"1036","name":"CLI Phone Support","descriptionHtml":"","callToAction":"CLI Phone Support","introHtml":"","icon":10511,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"373","name":"I am a District User","descriptionHtml":"","callToAction":"I am a District User","introHtml":"<p>We designed this request for our district users who are responsible for managing the CLI Engage data, and state reporting requirements. We also have specialized Office Hours for these users should live support be needed. <a href=\"https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDI3OGNmNmUtNzIxNi00MTljLThhNjgtNjg3ZDJhMjdkMmM5%40thread.v2/0?context=%7b%22Tid%22%3a%227b326d24-41ad-4f57-bc60-89e4a6ac721b%22%2c%22Oid%22%3a%22635faddf-0a83-4181-b979-5286e45e4a52%22%7d\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>District User <ins>Morning</ins> Office Hours</b> (Monday & Tuesday from 9:30 am-11:00 am)</a> & <a href=\"https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDczZDljY2QtYzNlNC00OWEzLTlmYTUtYTA1NWFlNjkxYjVh%40thread.v2/0?context=%7b%22Tid%22%3a%227b326d24-41ad-4f57-bc60-89e4a6ac721b%22%2c%22Oid%22%3a%22635faddf-0a83-4181-b979-5286e45e4a52%22%7d\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>District User <ins>Afternoon</ins> Office Hours</b> (Mondays & Tuesdays from 1:30 pm- 3:30 pm)</a></p>","icon":10562,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"304","name":"I am a Former TSR Comprehensive Participant Requesting Access to TSR Online","descriptionHtml":"","callToAction":"I am a Former TSR Comprehensive Participant Requesting Access to TSR Online","introHtml":"<p>Request access to TSR Online as a FORMER participant of the TSR Comprehensive program (teacher or school/site)</p>","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"302","name":"I am a TSR Coach, Coordinator or Program Manager for TSR Comprehensive","descriptionHtml":"","callToAction":"I am a TSR Coach, Coordinator or Program Manager for TSR Comprehensive","introHtml":"<p>Request assistance with TSR Comprehensive or CLI Engage. This includes Coaches, Coordinators, and Program Managers.</p>","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"502","name":"I am a TSR Comprehensive Participating Teacher Needing Assistance","descriptionHtml":"","callToAction":"I am a TSR Comprehensive Participating Teacher Needing Assistance","introHtml":"<p>Request assistance with TSR Comprehensive or CLI Engage as a CURRENTLY participating Teacher.</p>","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"503","name":"I am an Administrator or Owner of a Participating TSR Comprehensive Facility Needing Assistance","descriptionHtml":"","callToAction":"I am an Administrator or Owner of a Participating TSR Comprehensive Facility Needing Assistance","introHtml":"<p>Request assistance with TSR Comprehensive or CLI Engage as the Administrator, Director, or Owner of a participating Childcare facility.</p>","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"320","name":"I Need Help with the 2021 Data Conference","descriptionHtml":"","callToAction":"I Need Help with the 2021 Data Conference","introHtml":"","icon":10581,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[],"key":""},{"id":"149","name":"I Need Help with the Infant-Toddler Specialist Network (ITSN)","descriptionHtml":"","callToAction":"I Need Help with the Infant-Toddler Specialist Network (ITSN)","introHtml":"<p>Request assistance or information regarding the Texas Infant-Toddler Specialist Network (ITSN)</p>","icon":10578,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""},{"id":"274","name":"I Need Help with Uploading Students, Teachers, and/or Classes","descriptionHtml":"","callToAction":"I Need Help with Uploading Students, Teachers, and/or Classes","introHtml":"<p>Request assistance with uploading students, classes, and/or teachers into CLI Engage</p>","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[],"key":""},{"id":"318","name":"I Need to Add a School to my School District","descriptionHtml":"","callToAction":"I Need to Add a School to my School District","introHtml":"<p>Active during BOY Only - Request that a new school be added to your school district</p>","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[],"key":""},{"id":"197","name":"I Want to Apply to the ITSN Certification Program","descriptionHtml":"","callToAction":"I Want to Apply to the ITSN Certification Program","introHtml":"<p>ITSN Members that are part of the ITSN Certification Program gain access to the Infant-Toddler Specialist Network Toolkit</p>","icon":10578,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""},{"id":"319","name":"I Want to Join the Infant-Toddler Specialist Network (ITSN)","descriptionHtml":"","callToAction":"I Want to Join the Infant-Toddler Specialist Network (ITSN)","introHtml":"<p>Specialists can join the Texas ITSN to gain access to Infant and Toddler Resources. Complete this form if you are a coach, mentor, trainer, or administrator requesting to join the ITSN Specialist Program. Teachers and directors who would like to join the ITSN TEACHER Program can register at <a href=\"https://uthtmc.az1.qualtrics.com/jfe/form/SV_02ImGpj91hfZ1Y2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://uthtmc.az1.qualtrics.com/jfe/form/SV_02ImGpj91hfZ1Y2</a>.</p>","icon":10578,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""},{"id":"46","name":"I Want to Join the Waitlist to Apply to Participate in TSR Comprehensive","descriptionHtml":"","callToAction":"I Want to Join the Waitlist to Apply to Participate in TSR Comprehensive","introHtml":"<p>Join the TSR Comprehensive waiting list. If space opens in your community, a TSR representative may be in contact.</p>","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"500","name":"I Work for a TSR Comprehensive Lead Agency and Need Assistance","descriptionHtml":"","callToAction":"I Work for a TSR Comprehensive Lead Agency and Need Assistance","introHtml":"<p>Request assistance with TSR Comprehensive or CLI Engage as a Lead Agency.</p>","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"370","name":"Internal Information Gathering","descriptionHtml":"","callToAction":"Internal Information Gathering","introHtml":"","icon":10507,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"313","name":"Multiple Users Are Unable to Log Into Engage","descriptionHtml":"","callToAction":"Multiple Users Are Unable to Log Into Engage","introHtml":"<p>Request assistance with setting up accounts or resolving login issues for multiple users</p>","icon":10564,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"656","name":"Possible Student Duplicates","descriptionHtml":"","callToAction":"Possible Student Duplicates","introHtml":"<p>Possible duplicate student form the universal roster page</p>","icon":10602,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[],"key":""},{"id":"655","name":"Possible User Duplicates","descriptionHtml":"","callToAction":"Possible User Duplicates","introHtml":"<p>Possible duplicate teacher account from the universal roster page or principal account from the school page.</p>","icon":10602,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[],"key":""},{"id":"668","name":"Request a TSR Completion Certificate for HQPK","descriptionHtml":"","callToAction":"Request a TSR Completion Certificate for HQPK","introHtml":"","icon":10602,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"508","name":"Texas School Ready Registered Apprenticeship Program","descriptionHtml":"","callToAction":"Texas School Ready Registered Apprenticeship Program","introHtml":"<p>Request assistance with TSR Registered Apprenticeship Program</p>","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"501","name":"TSR Comp Administrator or Owner Needing Assistance","descriptionHtml":"","callToAction":"TSR Comp Administrator or Owner Needing Assistance","introHtml":"","icon":10577,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"430","name":"Workforce Solutions - Gulf Coast","descriptionHtml":"","callToAction":"Workforce Solutions - Gulf Coast","introHtml":"<p>Gulf Coast child care requesting assistance</p>","icon":10584,"iconUrl":"https://cliengage.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":67,"name":"I need help with Online Courses, Certificates, or Micro-credentialing"},{"id":63,"name":"I need help with Texas Rising Star"},{"id":69,"name":"I need help with the Texas Workforce Registry / Trainer Registry (TECPDS)"},{"id":88,"name":"I am a CLI Engage User Outside of Texas / I am Interested in Purchasing CLI Products or Training"},{"id":110,"name":"I need assistance with the AERO Tutoring Program"}],"orderMapping":{"110":[376],"88":[377,376,311],"51":[149,174,128],"43":[197,171,46,36],"1":[312,270,173,307,273,308,271,685,310,272,275,171,36,303,314,316],"44":[171],"67":[173,172,171],"69":[128],"63":[174,301]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"76f8121e-6254-37de-b7b8-9eb05f108055","appLinkName":"System Confluence","appLinkUrl":"https://cliengage.atlassian.net/wiki","spaceKey":"HDK","spaceName":"Help Desk Knoweldge","spaceUrl":"https://cliengage.atlassian.net/wiki/spaces/HDK","isServer":false},"labels":[],"projectKey":"CEHD","serviceDeskId":1,"kbLinkDomainURLs":["https://cliengage.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CEHD","userLanguageHeader":"CLI Engage & TECPDS Status","userLanguageMessageWiki":"<p>For more assistance, please join <a href=\"https://public.cliengage.org/training/support-team-office-hours/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">CLI Engage Office Hours</a>.</p>","defaultLanguageHeader":"CLI Engage & TECPDS Status","defaultLanguageMessage":"For more assistance, please join [CLI Engage Office Hours|https://public.cliengage.org/training/support-team-office-hours/].","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2VmMDhkOC1iYzk1LTRhMDQtOTQ3ZS0wY2FhN2JjMTQ0NTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA2Mjk5ODYsIm5iZiI6MTc1MDYyODc4Nn0.RyGGMR3uzcAl76rMIXGA03pOpvwBz8UMQpWaPTxClHY","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"dcef08d8-bc95-4a04-947e-0caa7bc14455","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://cliengage.atlassian.net/wiki","kbLinkDomainURLs":["https://cliengage.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}