Process to manage tickets that are found to be duplicates of the same assessment or screening activity for a particular ELP/school/ELP.
\uD83D\uDCD8 Instructions
When two tickets referencing the same ELP/school AND the same screening or assessment, they are duplicate tickets please follow the process below.
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Identify the two tickets referencing the same ELP/school AND the same screening or assessment.
The Assessor or Manager will tag the LFM manager using the @ sign and state what is observed to indicate these are duplicated in Internal Comments section
LFM team identifies duplicate CATS tickets
Link the "original" to the duplicate using "Is duplicated by"
Update Duplicate Ticket? Field to Yes
Status Change to Closed on Duplicate ticket
Assessor work continues on Original CATS ticket
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Note: Original ticket has status progression furthest, or if status is same, the first created ticket This is for the CATS project only at this time. |
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