Suspension- phone script

 Good morning/afternoon,   

This is ____________________, Texas Rising Star Assessor at CLI Engage, Centralized Assessment Entity. 

I am calling regarding the Texas Rising Star Certification quarterly screening requirement. As you may be aware, Texas Rising Star–certified programs are expected to maintain a consistent and high level of compliance with child care Regulations.  

Every quarter, Assessors conduct the screening process, reviewing the most recent 12-months of history with child care regulations; the results of the screening can affect your certification.  

After reviewing your program’s history, we have discovered that the following cited deficiencies will impact your Texas Rising Star certification:  

______________________________________________________________________  

(Explain deficiencies [High and medium high] found and total amount in the provider’s 12-month history)  

Unfortunately, the deficiencies found will impact your Texas Rising Star certification; and I regret to inform you that your program will be placed on a suspension (no longer certified).  

The certification end date will be effective____________________ (Last day of the Month from when an ELP was screened (e.g., ELP screened on 3/22/2023; End date is 3/31/2023).  

You can re-apply for the Texas Rising Star certification six-months after the effective date of the suspension; Texas Rising Star mentor staff will help you determine your eligibility to re-apply. During the suspension period and according to the Texas Rising Star guidelines, your program must meet the entry level designation point threshold of 75 points or less monthly. If this requirement is not met, your CCS agreement will end within 30 days of the effective date of the suspension. 

During this period, your assigned team of mentors will be informed of this impact, as mentor staff may be able to provide mentoring, training, and resources to assist with compliance and prepare for future assessment.  

Note: Check if the person you are speaking with has any questions.  

I will email you as a follow up to our conversation and include the Texas Rising Star impact notice form; this form requires your signature. It also includes the criteria information to be eligible to re-apply for certification.  

Please review the information included in the email, sign and return the impact form to me at ________________________ (include the Assessor’s Workforce email address – Until we get our WFS email address, please use the Texas Rising Star email address). within three business days.  

Please allow me to verify your email address.  

Thank you for taking the time to speak with me today.  

Feel free to contact me with any questions.  

Thank you,  

EMAIL SCRIPT  

(REQUIRES ATTACHMENTS: Completed Texas Rising Star Impact Notice Form)  

Good morning/Good afternoon,  

This email is a follow up to our conversation regarding your program's Texas Rising Star certification status. Please find attached the information regarding your certification impact resulting from the quarterly screening recently conducted.  

Please review the information, sign the impact notice form, and return it to me via email to: _________________________ (include the Assessor’s email address), within three business days.  

Please do not hesitate to reach out to me if you have any additional questions.  

We look forward to continuing assisting you with your Texas Rising Star certification!  

Sincerely, 

Include Assessor Email Signature