How do I correct the Deadlocked on lock resources error on my SRU template?

This article explains what to do if you see a Deadlocked on lock resources error during the Single Roster upload process.

Prerequisites

You have uploaded a Single Roster template.

Step 1: Submit a Help Ticket
If you receive the "Deadlocked on lock resources" error, submit a help ticket to the CLI Engage Support team.

Step 2: Include Required Information
In your ticket, provide your name, email address, and the roster upload batch number.

Step 3: Find the Batch Number
Go to Administrative Tools > Class and Student Management > Central Roster Management > Single Roster.

Step 4: Locate the Batch Number
Find the batch number in the first column of the roster upload list.