How do I correct the Invalid phone type error on my SRU template?


I received an Invalid Phone Type error on my Single Roster Upload (SRU) or roster template.

Please follow the steps on the Instructions tab of the SRU template. You can locate the instructions on the second tab of the template file.


  1. Review the Column K

  2. Note this column is optional and not required

  3. Make sure you have Entered the following corresponding letters Work, W, Cell, C, Home, or H.

  4. Once that is updated you can process a new SRU.