How do I correct The Districts That You Typed and Selected Do Not Match error on my Single Roster Upload template?

 Problem

I received a District mismatch error on my Single Roster Upload (SRU) or roster template

 Solution

The District name on the roster template must match the name in the CLI Engage database

1. Go to Administrative Tools at the bottom of your CLI Engage dashboard

2. Select Class and Student Management

3. Select Community Management to verify how your district is listed and copy & paste onto your template in Column B

4. Enter the district on the template and process the updated template again under Data Management and Check the status of the template after appx. 15 minutes (or more during high traffic times)

5. Submit a Help Ticket if you need further assistance submit a help ticket

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